Service Specific FAQ’'s

Dents

  • Yes, we specialise in repairing various types of dents, including minor dings, creases, hail damage, and more.

  • The duration of dent repair depends on the size and severity of the dent. Minor dents can often be repaired within a few hours, while larger dents may take longer. Please speak with our team for an accurate turnaround.

  • Yes, we offer paintless dent repair (PDR) for minor dents and dings whenever possible. PDR is a non-invasive method that preserves the vehicle's original paint finish.

  • Yes, our technicians are trained to repair dents on various materials, including aluminium and composite panels, using specialised techniques and tools.

  • Yes, we stand behind our dent repair workmanship with a warranty. Contact us for more information about our warranty coverage.

Insurance Work

  • Yes, we work with all major insurance companies and can assist you with the claims process, including providing detailed estimates and coordinating with your insurance provider.

  • Simply contact us to schedule an assessment of the damage, and we'll guide you through the insurance claim process, including providing necessary documentation and photos.

  • The time it takes to process an insurance claim varies depending on the complexity of the damage and the responsiveness of the insurance company. We'll keep you informed throughout the process.

  • We'll work directly with the insurance company to resolve any discrepancies and ensure that your vehicle receives the necessary repairs covered by your insurance policy.

  • Yes, we stand behind our dent repair workmanship with a warranty. Contact us for more information about our warranty coverage.

Paintwork Services

  • We offer a comprehensive range of paintwork services, including full resprays, touch-ups, colour matching, custom paint jobs, and more.

  • Yes, we use advanced colour matching technology and premium-quality paint materials to ensure an exact match to your vehicle's original paint colour.

  • The duration of a full respray service depends on various factors, including the size of the vehicle and the complexity of the colour change. We'll provide you with a timeline estimate based on your specific requirements.

  • Yes, we offer various paint protection options, including ceramic coatings and clear film protection, to safeguard your vehicle's newly painted surfaces against environmental damage and scratches.

  • Yes, we can address rust or corrosion issues before proceeding with paintwork services. Our technicians will assess the extent of the damage and recommend appropriate repair methods to ensure a durable and long-lasting finish.

End of Lease Services

  • An end-of-lease inspection and repair service can help you avoid unexpected costs or penalties associated with lease return inspections. We'll ensure that your vehicle meets lease return standards and looks its best when it's time to hand it back.

  • We can repair various damages, including dents, scratches, paint chips, and interior wear and tear, to restore your leased vehicle to its original condition and minimise lease return charges.

  • The duration of service depends on the extent of the damage and the repairs required. Minor repairs may be completed within a few days, while larger repairs may take longer.

  • Yes, we can liaise with your leasing company to schedule inspections, provide repair estimates, and ensure that all necessary repairs are completed to their satisfaction before returning the vehicle.

  • Yes, we offer pre-lease return inspections and consultations to assess your vehicle's condition and provide recommendations for repairs or touch-ups to avoid lease return charges.

Collision Repair Services

  • Yes, we collaborate with all major insurance companies to facilitate collision repairs. Our experienced team can assist you throughout the claims process, ensuring a seamless experience.

  • We employ highly skilled technicians who utilise advanced equipment and techniques to deliver high-quality collision repairs. Additionally, we conduct thorough quality checks at each stage of the repair process.

  • Yes, we offer free estimates for collision repair services. Our team will assess the damage to your vehicle and provide you with a detailed estimate, outlining the necessary repairs and associated costs.

  • If your vehicle is not driveable, we recommend contacting us immediately. We can arrange towing services to transport your vehicle to our facility for assessment and repairs.

  • Yes, we stand behind our collision repair workmanship with a warranty to provide you with peace of mind. Our warranty coverage may vary depending on the type of repair and parts used.

Detailing Services

  • Our detailing services typically include exterior wash, waxing, paint correction, interior vacuuming, steam cleaning, leather conditioning, and glass polishing to restore your vehicle's appearance and protect its surfaces.

  • The frequency of detailing depends on various factors such as your driving habits, environmental conditions, and personal preferences. However, we recommend detailing your vehicle at least every 3 to 6 months to maintain its condition and value.

  • Currently, we focus on providing comprehensive detailing services at our facility, ensuring optimal results and access to specialised equipment and resources. However, you're welcome to schedule an appointment for in-house detailing, where you can relax in our comfortable waiting area while we enhance your vehicle's appearance.

  • Absolutely! Our detailing specialists utilise professional-grade equipment and products to effectively remove stubborn stains, spills, and odors from your vehicle's interior, leaving it fresh, clean, and revitalised.

  • Yes, we offer various exterior protection options such as ceramic coatings, paint sealants, and clear film protection to safeguard your vehicle's paintwork against environmental contaminants, UV damage, and minor abrasions, prolonging its shine and durability.